Refund Policy
Customers have the right to cancel an order within seven days of placing the order, or within seven days of receipt of the goods (whichever is the longer).Customers cancelling their orders will have their payment refunded in full - minus shipping costs - within seven days of the company's receipt of the returned goods.

The seven-day period allowed for returns is not intended to allow customers to 'trial' the product and all products returned to Cognition Media ltd must be unused and in new condition in order for us to accept the return. Please contact Cognition Media ltd to authorise a return before returning goods to us.

Returns of non-faulty goods are not normally entitled to a postage refund, so customers with any doubts over suitability of products are encouraged to contact Cognition Media ltd in person before placing an order

This does not affect your statutory rights.

If you have any question regarding this, or any of our other, policies, please contact us at enquiries@nationalSafetyPassport.com